Privacy Policy

The controller of personal data is:

AJ4 Soluções

CNPJ: 29.800.625/0001-10

Address: Av. Dr. Mario Banahra, No. 321, ZIP 12042-420, Taubaté/SP, Brazil

Contact email: suporte@nlcnc.com

NL CNC may collect the following data:

• name
• email
• phone, when provided
• country, city or language
• login and authentication data
• plan, credit and purchase history
• download records
• files, measurements and parameters entered by the user
• technical data from device, browser, IP and access logs
• communications sent to support

NL CNC does not store complete credit card data.

Data may be used for:

• create and manage user account
• authenticate access
• release plans, credits and downloads
• process payments
• record usage history
• provide support
• prevent fraud
• protect platform security
• comply with legal obligations
• improve features
• communicate important changes about account, plans, security or legal documents

Payments are processed by external providers, such as Stripe or another payment gateway. NL CNC receives only the information necessary to confirm payment, plan, subscription, transaction status, credits and account identification. Complete card data is handled by the payment provider in accordance with their own security and privacy policies.

NL CNC may share personal data with:

• payment providers
• hosting and infrastructure services
• authentication services
• support tools
• security tools
• public authorities, when legally required
• providers necessary for platform operation

Sharing will be limited to what is necessary for operation, security, payment, support, legal compliance or defense of rights.

Data processing may occur on the basis of:

• contract execution
• compliance with legal obligation
• legitimate interest
• fraud prevention
• regular exercise of rights
• consent, when applicable

The user may revoke consent when processing depends exclusively on it.

Data will be retained for as long as necessary to:

• keep the account active
• comply with legal obligations
• record payments
• control credits and downloads
• prevent fraud
• provide support
• defend rights in administrative, judicial or extrajudicial proceedings

After this period, data may be deleted, anonymized or retained when there is a legal basis for retention.

Under the terms of LGPD, the user may request:

• confirmation of processing
• access to data
• correction of incorrect data
• deletion of data, when applicable
• anonymization or blocking of data
• portability, when applicable
• information about sharing
• revocation of consent
• opposition to irregular processing

Requests must be sent to: suporte@nlcnc.com

The user may request account deletion via email: suporte@nlcnc.com. Deletion may not be immediate when it is necessary to keep records for:

• compliance with legal obligation
• fraud prevention
• audit
• financial control
• chargebacks
• defense of rights
• contract compliance

NL CNC adopts technical and administrative measures to protect personal data against unauthorized access, loss, alteration, disclosure, destruction or misuse. These measures may include:

• access control
• authentication
• security logs
• encryption when applicable
• permission restrictions
• technical monitoring
• backups
• administrative access review

No digital platform is 100% immune to risks, but NL CNC seeks to apply measures compatible with the nature of the data processed.

Personal data may be processed or stored on servers, systems or providers located outside Brazil. When this occurs, NL CNC will seek to adopt measures compatible with applicable legislation for the protection of personal data.

The platform may use cookies and similar technologies to:

• keep the user logged in
• remember language and preferences
• improve security
• analyze platform operation
• improve user experience
• prevent fraud

Additional details may be found in the Cookie Policy.

NL CNC is not directed at minors. If use by a minor without proper authorization is identified, the account may be suspended or deleted.

NL CNC may send communications related to:

• account
• security
• payment
• credits
• subscription
• support
• legal changes
• important platform updates

Promotional communications will only be sent when there is legal basis or applicable consent.

NL CNC may change this Privacy Policy to reflect legal, technical, commercial or operational changes. The updated version will be available on the platform. When there is a relevant change, the platform may request new user acceptance.

For questions, requests or exercise of rights regarding personal data: suporte@nlcnc.com