Last updated: May 14, 2026
This Refund Policy governs cancellation requests, refunds, chargebacks, credits and disputes related to the use of the NL CNC platform. By signing up for a plan, purchasing credits, downloading files or using the platform, the user acknowledges being aware of this Refund Policy.
NL CNC sells digital services, usage credits and digital technical file generation. The user may request a refund within 7 business days of purchase, provided that:
After using credits, generating files or making downloads, it is considered that the digital service has been initiated and consumed, and there will be no refund, except in case of proven technical failure of the platform or applicable legal obligation.
When applicable under applicable law, the user may exercise the right of withdrawal within 7 business days, counted from the date of purchase or contracting made via the internet.
The request must be sent to: suporte@nlcnc.com
The refund for withdrawal will only be approved if, within 7 days, the credits have not been used, no file has been generated, no downloads have been made and there is no evidence of digital service consumption. When approved, the refund will be processed, whenever possible, by the same payment method used in the purchase.
Used credits are non-refundable.
Credit is considered used when there is:
Errors arising from measurements, parameters, scale, material, bit, CNC machine, CAM software or configuration provided by the user do not generate refunds.
The single purchase plan grants 20 credits. Single credits may be refunded only if:
Used single credits are not refundable, except in case of proven technical failure of the platform or applicable legal obligation.
The monthly plan grants 75 monthly credits.
Subscription cancellation prevents future charges. Cancellation does not generate automatic refund of the already paid period.
Unused monthly credits expire according to the contracted plan rules and are not converted into money, discount or balance for future periods.
If the user requests a refund within 7 business days of the initial subscription contract, the request will be analyzed provided that no credit has been used and no file has been generated or downloaded.
The enterprise plan grants 140 monthly credits.
The same cancellation rules, credit expiration and refund provisions applicable to subscriptions apply to the enterprise plan.
Unused enterprise credits expire according to the contracted plan rules.
If the user requests a refund within 7 business days of the initial enterprise plan contract, the request will be analyzed provided that no credit has been used and no file has been generated or downloaded.
After generating or downloading a digital file, including files in DXF, SVG, PDF or other formats exported by the platform, it is considered that there has been consumption of the digital service.
There will be no refund when the problem arises from:
If a proven technical failure of NL CNC occurs, the user may request analysis for restoration of consumed credits, new file generation, partial refund or full refund, when applicable.
Examples of analyzable technical failure:
Simple incompatibility with machine, software, bit, material or user configuration will not be considered a platform technical failure.
In case of confirmed duplicate charge, NL CNC may provide refund of the duplicate charge or conversion of the amount into credits, if the user agrees. The request must contain payment proof and email of the account used.
Any fees charged by payment intermediaries, banks, cards or gateways are part of the platform's operational costs.
When the refund is due under the terms of this Policy or applicable law, the user will receive the approved refund amount without deduction of platform operational fees.
If the user opens a chargeback, dispute or contestation with the bank, card or payment gateway, NL CNC may temporarily suspend user account, linked credits, access to downloads and active subscriptions.
If bad faith, fraud, misuse or service consumption followed by unjustified dispute is identified, NL CNC may terminate the account and take applicable legal measures.
Refund requests will be analyzed within 7 business days of receipt of necessary information. If approved, the refund will be processed by the same payment method used in the purchase, whenever possible. The time for the amount to appear in the user's account, invoice or card will depend on the bank, card or payment provider.
The user must send a request to: suporte@nlcnc.com with the following information:
Required Information:
NL CNC may deny refunds, suspend account or block credits in case of:
This Refund Policy is part of NL CNC's Terms of Use. In case of conflict, the interpretation that best respects applicable law and mandatory consumer rights will prevail.
NL CNC may change this Refund Policy to reflect legal, technical, commercial or operational changes. The updated version will be available on the platform.
For questions, support or refund requests: suporte@nlcnc.com